Muller Luggage Industries Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return process.
- Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of purchase.
- Non-Returnable Items: Certain items, such as personalized or customized products, gift cards, and final sale items, are not eligible for return.
- Return Process: To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send back the item.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited back to your original method of payment.
- Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability.